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Privacy policy

Last updated: 5 June 2026

This policy explains how parlance handles personal data when you use our website at parlance.businessand the parlance platform (together, the “service”). We are committed to processing your data lawfully, fairly and transparently. Please read this policy alongside our terms of service and cookie policy.

Who we are

parlance is a design-to-code contract platform that audits design files, code, live products and native apps against shared UI contracts, glossaries, design tokens and accessibility standards. For the purposes of UK data protection law, parlance is the data controller of the personal data described in this policy. You can reach our privacy team at privacy@parlance.business.

Data we collect

We collect and process the following categories of data:

  • Account data. Your name, email address, hashed password or authentication provider identifiers, workspace and team membership, role, and billing details needed to manage your subscription.
  • Content you submit for auditing. Design files, component libraries, code references, repository metadata and live product URLs that you connect to the service so we can run audits against your contracts. We process this content to provide the service and do not use it to train models or for any purpose unrelated to your audits.
  • Usage analytics. Information about how you interact with the service, such as pages viewed, features used, device and browser type, and approximate location derived from your IP address, used to understand and improve the product.
  • Support and communications. Any information you share with us when you contact support, respond to a survey, or correspond with us by email.

How we use it

We use personal data to:

  • provide, operate and secure the service, including running and storing audit results;
  • authenticate you and manage your account, workspaces and teams;
  • process payments and administer your subscription;
  • respond to your requests and provide customer support;
  • monitor, debug and improve the reliability and performance of the service;
  • send you essential service messages and, where you have not opted out, occasional product updates;
  • comply with our legal obligations and enforce our terms.

Legal bases

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

  • Contract. Processing necessary to provide the service you have signed up for, including account management, auditing your submitted content and billing.
  • Legitimate interests. Processing necessary to secure, maintain and improve the service, prevent abuse, and communicate with you about your account, balanced against your rights and freedoms.
  • Consent. Where required, such as for non-essential analytics cookies and optional marketing communications. You may withdraw consent at any time.
  • Legal obligation. Processing necessary to comply with applicable laws, including tax and accounting requirements.

Sub-processors

We work with a small number of trusted service providers who process personal data on our behalf, under contracts that require appropriate safeguards. Our current sub-processors are:

  • Supabase — database, authentication and file storage.
  • Vercel — application hosting and content delivery.
  • Stripe — payment processing and subscription management.
  • Resend — transactional and service email delivery.
  • Sentry — error monitoring and diagnostics.
  • PostHog — product analytics.

We will update this list when our sub-processors change. If you would like advance notice of changes, please contact us at privacy@parlance.business.

International transfers

Some of our sub-processors may process personal data outside the United Kingdom. Where this happens, we ensure an appropriate safeguard is in place, such as the UK International Data Transfer Agreement, the International Data Transfer Addendum to the EU Standard Contractual Clauses, or transfers to a country covered by UK adequacy regulations, so that your data receives an equivalent level of protection.

Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy. Account data is kept for the life of your account and deleted or anonymised within a reasonable period after closure. Content submitted for auditing is retained while it remains connected to your workspace and is removed when you delete it or close your account, subject to short-lived backups. We may retain certain records for longer where required to meet legal, tax or accounting obligations.

Your rights

Subject to certain conditions, you have the right to access, correct, delete or restrict the processing of your personal data; to object to processing carried out on the basis of our legitimate interests; to data portability; and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at privacy@parlance.business. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk, although we would welcome the chance to resolve any concerns first.

Security

We take the security of your data seriously and maintain appropriate technical and organisational measures to protect it against unauthorised access, loss or misuse. These include encryption in transit, role-based access controls, row-level security on stored data, and continuous monitoring. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

Children

The service is intended for use by businesses and professionals and is not directed at children. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

Changes

We may update this policy from time to time to reflect changes to the service or to legal requirements. When we make material changes, we will update the “last updated” date above and, where appropriate, notify you through the service or by email. We encourage you to review this page periodically.

Contact

If you have any questions about this policy or how we handle your personal data, please contact our privacy team at privacy@parlance.business.